From opening an account to betting strategies — you've come to the right place for help with anything on Sportslive. Our support team is always here for you.
Popular: bKash deposit, password reset, bonus terms
The Sportslive Help Center is organized into several main categories. Choose the one that best matches your issue.
All help related to registration, login, password reset, KYC verification, and profile updates.
Guides on depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer, plus solutions to common payment issues.
Guides covering betting rules, understanding odds, live betting, and sport-specific rules.
Full details on the welcome bonus, reload offers, voucher code usage, and bonus terms and conditions.
A complete guide to downloading, installing, updating, and using the Android and iOS apps.
Two-factor authentication, account security, and how to keep your personal information safe.
How to read match analysis, use statistics, and apply data to make informed betting decisions.
Page not loading, login errors, payment gateway issues, and other technical problems.
New to Sportslive? Follow these guides and you'll be up and running in minutes.
Go to the registration page and create an account in just 2 minutes using your mobile number, email, and password. No application forms or complicated steps required.
After registration, you'll receive an OTP code on your mobile. Use it to verify your number. This step is essential for keeping your account secure.
Get started with a deposit of as little as ৳500 via bKash, Nagad, or Rocket. New members receive a special welcome bonus on their first deposit.
Browse the odds and place bets on cricket, football, or any other sport — including live matches in real time.
Once you win, submit a withdrawal request. With mobile banking, funds typically arrive within 15–30 minutes.
Thousands of users look for solutions to these issues every day. Get your answer in one click.
Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password.
Double-check that the transaction ID was entered correctly. If the issue persists after 10 minutes, contact us via Live Chat with the transaction ID.
No, bonus balance cannot be withdrawn directly. Once the required wagering conditions are met, the bonus converts to real balance, which can then be withdrawn.
Entering the wrong password multiple times will lock your account for 30 minutes. Wait it out or contact support.
Sportslive displays odds in decimal format. For example, odds of 1.85 mean a BDT 100 bet returns BDT 185 if you win. You'll find a detailed guide on the analysis page.
Opening an account on Sportslive is quick and straightforward. All you need is an active mobile number and a valid email address. During registration, you'll be advised to choose a strong password — one that combines uppercase and lowercase letters, numbers, and special characters. This keeps your account significantly more secure.
New users sometimes run into login issues. In most cases, it's caused by Caps Lock being on or a small typo in the email or mobile number — check those first. If the problem continues, use the "Forgot Password" option.
Many users have questions about the KYC verification process — but it's there to protect you. You'll need to upload clear photos of both the front and back of your National ID. Blurry or cropped images may result in rejection, so make sure you have good lighting and the entire card is within the frame.
If you log in on someone else's device, always log out before closing the browser.
Never share your password with anyone. Sportslive staff will never ask for your password.
Only one account can be registered per mobile number.
Go to the Sportslive login page and click the "Forgot Password?" link.
Enter the phone number or email address you used to create your account.
Enter the 6-digit code sent to your mobile or email within the allotted time.
Set a strong new password and store it somewhere safe.
The most common payment question we get at Sportslive is: "I sent money, so why hasn't my balance updated?" First, there's no need to panic. This can happen for a few reasons — an incorrect transaction ID, temporary server load, or a delay on the MFS provider's end.
The most important thing when making a deposit is entering the correct transaction ID. For bKash payments, use the TrxID from the confirmation message. For Nagad, use the Receipt ID, and for Rocket, use the Transaction ID. Without this ID, Sportslive's system cannot identify your payment.
One important thing to keep in mind about withdrawals — funds can only be sent to the mobile number or bank account linked to your profile and used for the original deposit. Transfers to a different number are not permitted. This is a security requirement.
| Issue | Possible Reasons | Solution |
|---|---|---|
| No Balance After Deposit | Incorrect Transaction ID | Resubmit with the correct TrxID |
| Withdrawal Pending | KYC Verification Pending | Complete KYC in Your Profile |
| Payment Gateway Error | Browser Cache Issue | Clear cache and try again |
| Withdrawal Limit Exceeded | Daily Limit Reached | Try again the next day or contact support |
Before placing bets on Sportslive, it helps to understand the basics. Odds are a number that tells you how much you'll receive if your bet wins. In decimal format, odds of 1.50 mean that a ৳100 bet returns ৳150 if you win — a profit of ৳50. The higher the odds, the less likely that outcome is, but the bigger the reward.
Live betting is one of Sportslive's most exciting features. Odds shift in real time as the match unfolds, and you can place a bet at any moment. It does require quick decision-making, but if you can read the flow of the game well, live betting can deliver great results.
One of the most common mistakes bettors make is placing large bets on impulse. Sportslive strongly believes in responsible betting. Set a budget for yourself and stick to it. Chasing losses with even bigger bets is never a good strategy — bet patiently and with analysis.
Rather than putting your entire budget on one match, spread it across multiple smaller bets. This helps reduce your risk.
Check team stats and previous match data on Sportslive's analytics page before placing your bet.
Sportslive's bonus system is rewarding for both new and existing users. New members receive a welcome bonus on their first deposit. This bonus is not added directly to your main balance — it goes into your bonus wallet. Once you meet the required wagering amount, it converts into real balance.
To use a voucher code, enter it in the designated field at the time of deposit. Once a deposit is submitted, voucher codes cannot be added afterward — so have your code ready before you deposit. Each voucher has its own validity period and terms, so read the conditions carefully before use.
Reload bonuses are available for existing members every week. To qualify, you need to deposit a minimum specified amount. VIP members receive higher bonus rates and exclusive offers. All active offers can be viewed on the Sportslive vouchers page.
If you can't find the answer in our guides, our support team is always here to help.
The fastest way to get help. A support agent connects in as little as 2 minutes on average. For urgent issues, Live Chat is always your best first step.
9:00 AM – 12:00 AMFor complex issues, send us a detailed email with screenshots or supporting documents. The more clearly you describe the problem, the faster we can resolve it. We typically respond within 24 hours.
Within 24 HoursOver 100 common questions are answered on the FAQ page. Checking there before contacting support can save you a lot of time.
Always AvailableEmail: support@sportslive.ws
The Sportslive support team is always here for you. Join now and enjoy with complete peace of mind.